Episode 01: Hyper-Personalization in Hospitality: How to Scale Guest-Centric Experiences

This podcast episode explores the role of hyper-personalization in modern hospitality, from the power of Attribute-Based Selling to the challenge of aligning technology with the guest journey. 🎧 This audio version of my latest Hospitality Labs newsletter has been generated using AI to make content more accessible and easier to consume—whether you’re on your commute, at the gym, or between meetings. I share reflections from recent events including my panel at HBX Market Hub in Macao and Algarve, as well as insights discussed in my interview with Hosteltur. Whether you’re in Revenue, Marketing, Sales, or Operations, this episode highlights how data and AI can help us scale personalization without losing the human touch. 📩 Subscribe to the Hospitality Labs newsletter for more content like this: https://www.hospitalitylabs.org